Refunds and cancellations

Last updated 13 November 2026

Credits for reminders that are not sent

A reminder uses credits only when it is sent. If it is rejected, expires or fails before sending, its credits are returned to your balance automatically. If an email bounces within 24 hours of sending, its credits are returned too.

Refund of a credit pack

You can ask for a full refund of a pack within 7 days of buying it, as long as none of its credits have been used. After that, or once credits from the pack have been used, packs are not refundable, and unused credits stay available until they expire.

Failed or duplicate payments

If you were charged but no credits were added, or you were charged twice for the same order, we refund the extra charge in full.

How to ask, and how long it takes

Email support@dantans.com with your company name and the Razorpay payment ID. We reply within 2 working days. Approved refunds go back to the original payment method through Razorpay, usually within 5 to 7 working days.

Cancelling

There is no subscription to cancel: you buy credits when you need them, and you can stop using the Service at any time.